At Bestherapy, we understand the paramount importance of confidentiality in effective therapy or counselling. We acknowledge that to benefit from such services, you must feel secure about confiding personal details with your therapist. It is our assurance that any information shared by you remains highly confidential and treated with utmost care by us. Your records are disposed of seven years after the last time you contacted us; this step ensures maximum protection for your privacy.

Under normal circumstances, all data including client identity accruing during therapeutic sessions remain strictly confidential unless explicit written consent is provided authorizing their release to third parties. Nevertheless, given our commitment towards creating a safe environment where openness flourishes between patients and therapists alike- it’s essential to highlight situations which may necessitate revealing sensitive info without obtaining prior approval:

At bestherapy.ng, any information that pertains to your treatment may be shared with other professionals who are involved in your care. This could include therapy or counselling staff and medical service providers.

For those under the age of 18, parents or legal guardians have the option to access records and permit their release to others.

If there is a concern about immediate harm being inflicted upon oneself or another person, disclosure of certain aspects involving an individual’s case history must occur. Reporting abuse/neglect towards children/elderly/disabled individuals also requires necessary communication transfers between parties at Bestherapy .

Additionally, when disclosing sexual impropriety by one’s therapist(s), as well procedures surrounding audits /evaluations for specific types of programs need qualified personnel review; all these situations can entail protocol on sharing confidential patient & client info/processes

In cases regarding criminal matters/legal/regulatory processes taken against professional therapists on our platform- documents& correspondence associated with clients’ therapeutic notes will become discoverable evidence if required through court order subpoenaed requirements complying with the legally allowed framework.

Moreover, to provide clarity —our policy describes requests made from patients undergoing telemedicine visits like retrieval health monitoring updates via report – Notes containing diagnoses/details about personally identifiable specifics shall come along provisionally available.

The above preamble gives only broad outlines concerning queries frequently asked and corresponding confidentiality clauses/guidelines relating to services provided here. If you wish further clarifications then kindly seek out assistance directly attending member paraprofessionals working amongst counselor/counseling team support members so they can address them accordingly.’

Instances of Unplanned Meetings with Your Therapist
Occasional encounters between a client and their therapist that occur unexpectedly outside scheduled therapy sessions are known as incidental meetings. They can happen unavoidably if the two parties reside nearby or share a region. To safeguard your anonymity, preserve confidentiality, and ensure privacy, therapists may overlook these chance interactions or merely offer brief acknowledgements when confronted with one.
If you choose to make small talk during such run-ins, it will typically be received amicably by your therapist but they won’t initiate conversation themselves for fear of breaching professional ethics guidelines. Protecting clients’ personal space is paramount whether within therapy sessions or not which many practitioners observe conscientiously.
Still uneasy? Speak up about any qualms regarding potential rendezvous situations while engaging in formal treatment session discussions so alternatives can be agreed upon beforehand!

Late cancellations or No-Show Fee
We value punctuality for scheduled appointments. To inform us about late arrivals, kindly send an email to info@bestherapy.ng . Our appointment times are reserved exclusively for you, hence a full 24-hour notice is necessary if you wish to cancel any session. Failure to give adequate notification will incur the obligation of paying the complete fees for missed or cancelled sessions without prior notice.

If you apply for a refund on an unused session, a 10% processing fee will be deducted. Furthermore, if you benefited from discounts due to multiple sessions but only used some of them, the reduced prices won’t be valid anymore.

Rewritten:
As part of this agreement, you acknowledge and agree to cover us (including our officers, employees, owners, agents, consultants, researchers information providers affiliates, and trainers) against any expenses or damages that may arise from a claim related to your actions on the site. This includes covering costs associated with legal fees in connection with claims based on breaches of these terms of use by either yourself or other users affiliated with your account.

purposes, subject to these Terms of Use. The site is owned and operated by us; all rights are reserved.

All materials on the site, including written content, graphical and design elements (including the appearance of the site), as well as service marks and trademarks, are wholly owned by us unless otherwise stated in these Terms.

Copying, modifying, or altering any materials found on the site is strictly forbidden. Partly or entirely reproducing and publishing content from the site without proper written consent is prohibited as well.

We retain the authority to alter, amend and discard these Terms of Use without providing prior notification to you. We recommend that you regularly monitor this page for any revisions.

We retain the authority to alter, amend and eradicate any details such as pricing, products, services, methods of approach, therapies provided and other offers on this website without prior intimation. By persistently accessing our website indicate your compliance and acceptance towards these revisions.

Please do not hesitate to contact us if you have any apprehensions regarding these terms of use.

Last updated 7/1/2024